Message received
It is in front of a person
There is no ticket queue and no chatbot here. Your message goes to the same small team that roasts and packs the coffee, and a person reads every one.
While you wait
- About an order? Replying with the order number gets you a faster answer than anything else you can do.
- Claiming free coffee? That starts on the Free Coffee page rather than by email — the form there asks the things we need to confirm your service.
- Check your spam and promotions folders. Our reply comes from info@tillzerocoffee.com.
If you are in crisis
We are a coffee company, not a crisis service, and we cannot answer quickly enough to help in an emergency. Please reach people who can.
Call or text 988 — Suicide & Crisis Lifeline
Veterans and service members: dial 988 then press 1, or text 838255
Immediate danger: call 911
Landed here without sending anything? Nothing has been submitted — the form is on the contact page.