Refund policy

TILL ZERO COFFEE LLC — RETURN, REFUND & REPLACEMENT POLICY

Effective Date: 08/28/2026

Coffee and Other Consumable Products

Because coffee is a consumable food product, we generally cannot accept returns of opened or delivered coffee solely because of personal taste preference. Differences in brewing method, grind size, water temperature, equipment, extraction time and preparation can significantly change the flavor of a cup.

We do want customers to receive the product they ordered in acceptable condition. Contact us if:
- You received the wrong coffee, roast or grind.
- Your package arrived damaged.
- A coffee bag arrived opened, punctured or otherwise compromised.
- Your order was materially different from what you purchased.
- Items were missing from your shipment.

Please notify us within 7 days of delivery whenever reasonably possible and include your order number and photographs where appropriate. We may provide a replacement, refund, store credit or another reasonable resolution depending on the circumstances.

Free Coffee Claims

The coffee itself is provided at no charge, so there is no product cost to refund. If a free-coffee claim arrives damaged or does not arrive at all, we will re-send it and cover the shipping ourselves. Where a replacement is not possible we will refund the $5.55 shipping charge.

Gift Orders

For gift orders, the purchaser's name and order number control the claim. If a gift arrives damaged or incorrect, either the purchaser or the recipient may contact us. Refunds on gift orders are issued to the original payment method used by the purchaser.

Taste Preference

We generally do not provide refunds solely because a customer does not prefer the taste profile of a properly fulfilled coffee order. If something does not taste as expected, contact us. We may be able to help troubleshoot brewing technique, grind, ratios or recommend another roast.

Merchandise Returns

Unused, unworn, unwashed and undamaged non-food merchandise may generally be eligible for return within 30 days of delivery, unless an item is identified as final sale. Returned merchandise should include original packaging and tags when applicable. Customers are generally responsible for return shipping unless the wrong product was shipped, the merchandise arrived defective, the merchandise was damaged before delivery or Till Zero Coffee LLC otherwise agrees to cover return shipping.

Note: Coffee returns are subject to the 7-day notification window above. Merchandise returns are subject to the 30-day window. A combined order carries both clocks from the date of delivery.

Non-Returnable Items
- Opened coffee or other opened consumable products.
- Used food or beverage products.
- Gift cards, except where required by law.
- Personalized or custom-made merchandise.
- Clearance or final-sale merchandise.
- Products damaged through customer misuse.
- Items returned outside the applicable return period, except where required by law.

Damaged Orders

If your shipment arrives damaged, photograph the shipping package, shipping label, damaged item and any visible damage inside the package. Send the photographs and order number to info@tillzerocoffee.com. Please do not dispose of damaged products or shipping materials until we have had a reasonable opportunity to review the claim.

Refund Processing

Approved refunds are generally issued to the original method of payment. Financial institutions and payment processors may require additional time before a refund appears on your account. Original shipping costs are generally non-refundable unless the refund results from our error, a defective product, failure to fulfill the order or another circumstance requiring reimbursement.

Order Cancellation

If you request cancellation before an order enters fulfillment, we will make reasonable efforts to cancel it. Once an order has been roasted, packed, processed or transferred to a shipping carrier, cancellation may no longer be possible. Nothing in this policy limits cancellation or refund rights provided under applicable law.