Shipping policy

TILL ZERO COFFEE LLC — SHIPPING POLICY

Effective Date: 08/28/2026

Small-Batch Coffee, Made With Purpose

Till Zero Coffee LLC operates differently from a large-scale commercial coffee company. We roast and fulfill coffee in small batches in an effort to provide fresh coffee while minimizing unnecessary inventory and waste. Because of our small-batch model, roasting schedules, order volume, product availability, events, nonprofit initiatives, supply-chain conditions, seasonal demand and carrier conditions can occasionally affect fulfillment times. We appreciate your patience when this occurs.

Shipping Rates

Standard: $8.00
Standard, on orders of $70.00 or more: Free
Express: $15.00
Verified free-coffee claim: $5.55 flat

Rates are shown at checkout before payment. Nothing is added afterwards.

Domestic Shipping — United States Only

We ship to United States addresses only at this time, including APO, FPO and DPO military addresses. We do not currently ship to international addresses.

Military Mail — APO, FPO and DPO

Military and diplomatic mail travels through the USPS network to a military post office overseas, then onward through the unit or the ship.

- USPS only. UPS, FedEx and DHL do not carry military mail.
- Postage is charged at domestic rates.
- Typical transit is 7–21 days to a base, and longer to a vessel at sea.
- Customs: we complete PS Form 2976-R and affix it to the parcel.
- Once a parcel enters the military postal system, no carrier will commit to a delivery date, and neither will we.
- The address must name a specific person. Mail addressed to "Any Service Member" has not been accepted since 2001.

Typical Processing Time

Our goal is to process most orders within approximately 3–7 business days. Processing time is separate from carrier transit time. During product launches, holidays, promotional campaigns, fundraising initiatives, events, unusually high order volume or other periods of elevated demand, fulfillment may take longer. Any delivery date displayed by a shipping carrier or during checkout is an estimate unless Till Zero Coffee LLC expressly states otherwise.

Small-Batch Roasting Delays

Some orders may be roasted or prepared specifically for an upcoming fulfillment cycle. A short delay can sometimes mean your coffee is coming from a fresher roast rather than sitting in a warehouse. If we reasonably expect that an order will not ship within the timeframe represented when you placed your order, we will provide notice when required by law and provide applicable options regarding the delay, including cancellation and refund of the affected unshipped order where required.

Carrier Transit Times

Once an order has been transferred to USPS, UPS, FedEx or another shipping provider, transit times are controlled primarily by that carrier. Till Zero Coffee LLC cannot guarantee carrier transit times or delivery on a specific date unless expressly stated in writing. Weather events, natural disasters, holidays, service interruptions, incorrect addresses, regional emergencies and carrier network disruptions may cause additional delays.

Tracking

When tracking is available, customers will normally receive tracking information using the email address or phone number provided during checkout. Tracking information may take time to update after a shipping label is created.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address. If you notice an error before shipment, contact us immediately at info@tillzerocoffee.com. We will make reasonable efforts to correct the address before shipment but cannot guarantee changes once fulfillment has begun. Orders returned because of an incorrect, incomplete or undeliverable address may require additional shipping charges before being resent.

Lost Packages

If carrier tracking indicates that an order has been lost in transit, contact us. We may work with the carrier to investigate the shipment. Depending on the circumstances, we may replace the shipment, issue store credit, provide a refund or assist with a carrier claim.

Packages Marked Delivered

If tracking shows an order as delivered but you cannot locate it, first check the delivery location, household members, neighbors or building management when appropriate, and the carrier. Allow a short period for carrier tracking discrepancies to resolve. If the package still cannot be located, contact Till Zero Coffee LLC and we will review the circumstances.