Cancellation policy

Effective Date: 08/30/2026

Current Status — No Recurring Purchase Options Are Offered

Till Zero Coffee LLC does not currently offer any subscription, recurring delivery programme or automatically renewing purchase option. The Supply Crate is in development and is not yet available for purchase. No customer is enrolled in a recurring plan through this website, and this store makes no recurring charge today.

You may join the Supply Crate waitlist on our website. Joining the waitlist is not an order and not an enrollment. It creates no payment obligation of any kind, and you may ask to be removed at any time by emailing info@tillzerocoffee.com.

The terms below govern recurring purchase options when they become available, and will apply to any subscription purchased from that point onward. If they change before launch, the revised version will be posted here with its effective date.

How to Cancel

You may cancel a subscription at any time before its next renewal date by emailing info@tillzerocoffee.com with your name, order number and your request to cancel.

We will confirm your cancellation by email. If you do not receive confirmation within one business day, contact us again — do not assume a cancellation request was received without written confirmation.

We do not operate a self-service account portal. Cancellations, pauses and changes are handled by a person, by email, at the address above. If we add self-service subscription management in future, this policy will be updated to describe it, and the email route will remain available.

When Cancellation Takes Effect

Cancellation stops future renewals. It does not reverse a subscription order that has already been processed, roasted, packed or shipped. If your renewal processes before your cancellation request is received and confirmed, that order will ship as scheduled. You are not charged for any renewal after cancellation is confirmed.

Pausing Your Subscription

If you need to skip a delivery or pause temporarily, contact us at info@tillzerocoffee.com before your next renewal date. We will do our best to accommodate your request, subject to our roasting and fulfillment schedule.

Modifying Your Subscription

To change your roast, grind preference, delivery frequency or shipping address, contact info@tillzerocoffee.com before your next renewal date. Changes requested after a renewal is processed will take effect on the following cycle.

Free Trial or Introductory Periods

If a subscription begins with a promotional or introductory rate, it will automatically renew at the standard rate at the end of the promotional period, as disclosed at checkout. Cancel before the promotional period ends if you do not wish to continue at the standard rate.

Failed Payments

If a scheduled payment fails, we may retry the charge, contact you for updated payment information, pause your subscription or cancel it. We will notify you by email if a payment fails. To avoid a lapse in your subscription, update your payment method before the retry deadline stated in that notice.

Refunds on Cancellation

Cancellation of a future renewal does not entitle you to a refund of a past charge. If a renewal processes in error after a confirmed cancellation, contact us and we will refund that charge. For damaged, incorrect or missing subscription orders, our Return, Refund and Replacement Policy applies.

Contact

Email: info@tillzerocoffee.com
Phone: (813) 897-4865
Till Zero Coffee LLC | 9118 Moonlit Meadows Loop, Riverview, FL 33578